Frequently Asked Questions

Our well-loved Original Formula Deodorant contains: MCT oil, Beeswax, Non-GMO Cornstarch and Baking Soda. This recipe creates a soft, smooth texture while effectively combating odor.

We recommend our Sensitive Skin & Vegan Formula for anyone looking for a baking soda free or vegan friendly formula.  Made with MCT Oil, Candelilla Wax, Non-GMO Cornstarch and Magnesium Hydroxide. It's extra gentle on the skin, but just as tough on odor!

We keep it simple. Every ingredient is chosen for what it does and where it comes from.

Original Formula Deodorant: MCT oil, beeswax, non-GMO cornstarch, baking soda.

Vegan & Sensitive Skin Formula: swaps baking soda for magnesium hydroxide, and beeswax for plant-based candelilla wax.

Bar Soap: cold-process, which preserves natural glycerin.

Lip Balm: five ingredients. Coconut oil, cocoa butter, beeswax, apricot kernel oil, vitamin E.

What we don't use: parabens, phthalates, synthetic fragrance, synthetic dyes, aluminum.

For the full ingredient list and sourcing details, check the product page or our Ingredient Index.Ingredient Index.

Synthetic fragrances are lab-made chemicals designed to mimic scents. They're consistent and cheap. They're not what we use.

Botanically-based fragrances come from plants: essential oils and plant extracts. We choose them because:

• The ingredient list stays short and traceable.

• Every oil has a source we can name.

• They vary, because plants vary. We treat that as a feature.

We source essential oils from suppliers we vet for quality and sustainability. We don't use oils from endangered species. Our scent team picks for how an oil smells and how it performs.

When you see "fragrance" on our label, it's our scent blend, made from essential oils and botanical extracts and never synthetic. Scan the QR code on the package to see the full list of oils in your scent.

Yes. Certified cruelty-free by Leaping Bunny. We test on our staff, friends, and family. Not animals. Our sourcing partners are Leaping Bunny compliant too.

We source organic ingredients where we can, especially for oils and butters. We're not certified organic as a brand. That's a deliberate call: organic certification is expensive, and passing that cost on would push the price up. We'd rather put the money into sourcing.

Our lip balm uses Organic and Fair Trade certified coconut oil and cocoa seed butter.

We don't use the term "all natural." It's vague and unregulated.

What "natural" means at Humble: plant- and mineral-based ingredients, formulas kept as simple as possible, every ingredient chosen because your skin understands it. Essential oils and plant extracts for scent. No aluminum, parabens, synthetic fragrance, or synthetic dyes.

Full ingredient lists are on every product page.

Yes. No gluten ingredients in any of our products.

All of our products are made in the United States. We're proudly based in Taos, New Mexico.

Our products are made with simple, gentle ingredients and can be a great choice during pregnancy. If you'd prefer to avoid essential oils while pregnant, our Simply Unscented line is a good fit. If you'd like to try one of our scented products, we trust you to know your body best. We always recommend checking in with your healthcare provider if you have specific concerns.

Every scent is made from essential oils and botanical extracts. No synthetic fragrance. Each one belongs to one of three families:

• Grounding. Balanced, centered, present. Earthy, wood-forward. Black Spruce, Palo Santo & Frankincense, Rockrose & Cedar.

• Energize. Clarity, focus, uplift. Bright, citrus-forward. Bergamot & Ginger, Texas Cedarwood & Grapefruit, Lemongrass & Sage.

• Restore. Calm, relax, comfort. Soft and warm, floral or amber-toned. Mountain Lavender, Moroccan Rose, Sweet Amber.

Each scent also has an intensity rating from 1 to 5, so you know how light or bold it will land before you order.

Two more things to know: a scent at first application isn't always the same scent at dry-down, and body chemistry can shift how it reads on you.

Curious which scent matches you? Take our Scent Quiz for a personalized recommendation.

Use products in PCR (post-consumer recycled) plastic packaging within 24 months of opening. Use products in our paperboard packaging within 18 months of opening.

A manufacture date code is printed on every package. If you're unsure about your product's freshness, email hello@humblebrands.com and we'll check it for you.

Yes. Our cornstarch is Non-GMO Project Verified. We source other ingredients to the same standard whenever possible.

Apply 2–3 swipes to clean, dry underarm skin. Let it absorb for a few seconds before getting dressed. That's it.

Common mistakes:

• Applying too much. More product doesn't mean more protection. It just leaves residue.

• Applying to wet or damp skin. Reduces effectiveness.

• Not letting it dry. Staining happens when excess product transfers to fabric.

The formula: clean skin, 2–3 swipes, a few seconds to dry, all day.

During intense activity or heat, reapply as needed.

If you develop redness, itching, or any skin reaction, stop using the product immediately and reach out to us at hello@humblebrands.com. We want to help.

Most common causes:

• Baking soda sensitivity (try our Sensitive Skin formula with magnesium hydroxide instead)

• Over-application (scale back to 2-3 swipes)

• Shaving irritation combined with deodorant (try the Sensitive Skin formula after shaving)

• If you suspect essential oil sensitivity, our Simply Unscented option could be a good fit.

We're also happy to refund your purchase if the order was made through our website.

This happens when too much product is applied or when it's not fully absorbed before getting dressed.

Solution: Use only 2-3 swipes to clean, dry skin. Warm the deodorant slightly against your skin (10-15 seconds) to help it glide smoothly. Rub in any excess with your fingertips. Wait a few seconds before getting dressed.

Yellow stains are caused by a reaction between aluminum compounds in antiperspirants and sweat not deodorant alone. Because we use no aluminum, yellow stains shouldn’t happen.

White residue on dark fabrics can occur with over-application. Use 2-3 swipes, rub in any excess, and let it dry before dressing.

If you get a stain: Soak the garment in distilled vinegar and baking soda, then wash normally. Or apply a mixture of Dawn dish detergent and warm water, gently scrub, and launder as usual.

Use a well-draining soap dish one that allows water to escape so your bar can dry between uses. A bar that stays wet will soften and dissolve faster.

Keep soap away from direct shower spray if possible. Store in a cool, dry place.

Properly stored, your bar will harden and last noticeably longer.

Absolutely. Bar soap is just as hygienic as liquid soap when used properly. Research shows bacteria don't transfer from the bar to your skin during normal washing.

Soap works by lifting dirt and oils so water rinses them away. As long as you keep your bar dry between uses, it's completely safe and sanitary.

A 2.5-oz stick of deodorant typically lasts 2 to 3 months with daily use (one morning application).

Since you only need 2-3 swipes, a little goes a long way. Many customers are surprised by how long one stick lasts. Some customers like to reapply after a workout, long workout, or simply to reup their scent experience.

Keep deodorant in a cool, dry place. Extreme heat or cold temperatures can cause the ingredients to separate and compromises the texture of the product. (Like accidentally keeping your deodorant in your car for a few days.)

If you’re using our paperboard container, we recommend keeping it away from moisture like a sink or shower as this can soften and disrupt the containers shape.

Lip balm lasts longest when stored in a cool place away from direct sunlight. Our five-ingredient formula is stable and doesn't require refrigeration, but keeping it cool will extend freshness.

Most people use up a lip balm before freshness becomes an issue.

We offer a Love-It guarantee on all products purchased through our website. This guarantee is valid for 60 days after purchase.

If you're unhappy with a product for any reason, email us at hello@humblebrands.com within 60 days of purchase and we'll issue a full refund or exchange.

Note: This guarantee applies only to products purchased through humblebrands.com. If you bought from a retailer (Whole Foods, Target, etc.), contact the store directly about their return policy.

Free shipping is available on all orders of $35 or more, regardless of location.

For orders under $35, shipping rates depend on your state. Most states ship for $6.99. Orders to Alaska, Hawaii, Idaho, Maine, Montana, New Hampshire, North Dakota, Puerto Rico, South Dakota, Vermont, West Virginia, and Wyoming ship for $8.99 due to higher carrier costs from our location in Taos, New Mexico.

Most orders arrive within 3 to 7 business days after shipping. Occasionally, weather or other unforeseen circumstances can cause delays.

If your package hasn't arrived within two weeks of your ship date, email us at hello@humblebrands.com and we'll investigate. We ship from a rural town in Taos, New Mexico, so sometimes east coast packages can take a bit longer to arrive.

Emailhello@humblebrands.comright away and we’ll do our best to fulfill your request. If our speedy fulfillment team has already shipped your order, we are unable to make any changes.

You'll receive an email with tracking information as soon as your order ships. If you can't find the tracking email, check your spam folder or email us at hello@humblebrands.com and we'll send it again.

Email hello@humblebrands.com right away and we'll do our best to help.

If our fulfillment team has already shipped your order, we unfortunately can't make changes. We usually need at least 24 hour notice before an order ships to make adjustments.

We ship to all 50 US states and Puerto Rico via USPS.

We don't currently ship to Canada, but we would love to do so in the future as our business grows. iHerb and Vita Cost have flucuating inventory but sometimes ship to international addresses.

Route is a shipping protection service that covers your order if it gets lost, damaged, or stolen during delivery. If something goes wrong, Route's team handles it directly. You'll receive a replacement or a full refund. No back and forth, no carrier investigations on your end.

$1.55 no matter the order size.

We ship thousands of orders, and we know that shipping issues happen. Packages get marked as delivered but don't show up. Boxes arrive damaged. When that happens, Route gives you guaranteed coverage. File a claim, and you'll receive a replacement or full refund. No back and forth, no waiting on a carrier investigation. If you'd rather not add it, you can remove it at checkout with one click. No pressure, no judgment.

Route will work with you on whichever you prefer, depending on product availability. Refunds cover the order subtotal, shipping, and taxes. The Route protection fee itself is not refunded.

Your order may not be protected or covered.

You can file through the Route app (iOS or Android), through the link in your order confirmation email from Route, or online at claims.route.com. The process takes about a minute, and Route resolves most claims within 24 hours. File, get approved, receive your replacement or refund.

Lost packages, stolen packages, and items that arrive damaged. Whether your tracking says "delivered" but nothing's at your door, or your order shows up looking like it went through a rough ride, Route has you covered.

Yes. The window depends on your situation:

Lost package: File between 7 and 30 days after the last tracking update.

Stolen package: File between 5 and 30 days after your order is marked as delivered.

Damaged package: File within 30 days of delivery. You'll need to include photos of the damage.

Subscribe & Save ensures you never run out of your favorite products and you save 15% on every autoship. You choose what to order, how often to receive it, and we handle the rest.

When you subscribe, you'll receive a confirmation email with your subscription details. You can change everything anytime by logging into your account.

On any product page, select "Subscribe & Save" before adding to your cart. That's it. You'll be prompted to choose your delivery frequency (every 1, 2, 3+ months).

First-time subscribers typically start with 1 or 2 month interval. You can always adjust after your first order.

Log into your account at humblebrands.com/account. Select "Manage Subscriptions" and you can:

• Change your shipping frequency
• Swap products or scents
• Skip shipments
• Add one-time purchases to your next order

Feel free to email us at hello@humblebrands.com if you need help.

1. Log into your account at humblebrands.com/account
2. Select "Manage Subscriptions"
3. Click "Product" and select "Swap Product"
4. Browse all available options and choose your new product

Your next shipment will include the new product.

Yes.

1. Log into your account at humblebrands.com/account
2. Select "Manage Subscriptions"
3. Under "Try Something New" you can add one-time purchases or additional subscription items

One-time items ship with your next subscription shipment.

If you need to pause or cancel:

1. Log into your account at humblebrands.com/account
2. Select "Manage Subscriptions"
3. Scroll to the bottom and click "Cancel Subscription"

We hate to see you go, but we understand. If you have feedback about why, feel free to reach out we'd love to hear it.

We suggest starting with every 2 months and adjusting from there based on how quickly you use it. Remember: a little goes a long way, so one stick lasts longer than you might expect.

It never hurts to have a backup on hand. You can always skip a month if you're overstocked.

If you checked out as a guest when you created your subscription, your account might not be linked to an email. Email us at hello@humblebrands.com with your order number or email address, and we'll help you get access.

Check our Store Locator to find Humble products near you. We're in Whole Foods, Sprouts, Natural Grocers, and other major retailers.

If you're interested in stocking Humble products, visit our Become a Retailer page or email our sales team at sales@humblebrands.com.

We're here to help. Reach out to our customer care team:

Email: hello@humblebrands.com 

Contact Form: humblebrands.com/pages/contact 

Response Time: We aim to respond within 24 hours on weekdays.

Yes. Visit our Accessibility Statement to learn more about how we're committed to making our website and products accessible to everyone.